Category: Operations
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One Idea. One Hundred Decisions.
It starts with one simple sentence. Something like this: this year, we’re growing surgical volume by 10%. For the person who said it, the hard part is over. The vision is set. The direction is clear. And for a moment, it feels like the biggest work is done. For the…
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the heartbeat of your practice
I’m honored to share my latest article, “Scheduling for Success: How Patient Templates Power Profitability,” featured in the October 2025 issue of Ophthalmology Management. The piece explores how intentional scheduling design drives efficiency, improves patient flow, and strengthens a practice’s financial foundation. You can read the full article here: https://ophthalmologymanagement.com/issues/2025/october/scheduling-for-success/
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From Where I Sit the Race to Increased Profits Starts Here
No race actually begins at the starting line. The answer to where it starts isn’t as exciting as a new laser. It isn’t as widely discussed as new technology or as visible as a marketing campaign. But without it, invest in any of those things and expect problems. Internal operations.…
Connie StClair | Operations Readiness 