who i am
Operations Readiness Partner
I work in the gap between the decision that gets made, and the work that actually happens.
With over 30 years in ophthalmic operations, I specialize in the “how”—how people, processes, and plans are aligned so ideas can actually take hold. I’ve worked across all areas of a practice, and I operate most effectively where strategy meets the realities of day-to-day work.
The work is grounded in partnership—seeing the big picture, identifying what’s missing, and designing practical ways forward. It reflects an embedded, operational approach focused on clarity, collaboration, and getting the right things done without disrupting culture or relying on surface-level fixes.
how I work:
Every situation I walk into involves the same basic reality: something was supposed to work better than it did. A goal, a plan, an expectation — and then a gap between what was intended and what actually happened. My first job is always to understand what’s actually going on. Not the story about what happened, but the actual mechanics of where things broke down.
I come in before things break when I can — because most execution problems are built into the work before anyone takes the first step. But I also come in after, when it feels like it’s falling apart, or when things are just drifting and no one can quite put their finger on why. Wherever I come in, I work alongside the team, not around them. The goal is always to transfer skill and understanding as we go. When we’re done, the capability stays — because it was built into the practice, not just delivered to it.
That’s the work. Not the flashy initiative. Not the new technology. The ordinary operations — the part that determines whether any of those things actually perform the way they should. … Connie
Connie StClair | Operations Readiness 